Genesys Cloud CX

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  • 1.  Missing the role for Affiliate Organization

    Posted 8 days ago

    Good day 

    I was reading about
    Automatically log in to a client's account - Genesys Cloud Resource Center

    And they saying the prerequisite is the following role however i do not see it available to me organization

    • Affiliate Organization > Clients > View

    Do i need to enable something before being able to see this permission. 

    Kind regards

    David Jones 


    #Implementation
    #SystemAdministration

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    David Jones
    NTT Canada
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  • 2.  RE: Missing the role for Affiliate Organization

    GENESYS
    Posted 8 days ago

    https://help.mypurecloud.com/articles/products-roles-and-permissions-list/

    Go to the product tab on the table, type in a permission, and it will show you which product(s) your org must have to get that permission.



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    Melissa Bailey
    Genesys - Employees
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  • 3.  RE: Missing the role for Affiliate Organization

    GENESYS
    Posted 5 days ago
    Hello David,

    Client Management permissions should be made available automatically to orgs defined for Partner internal use. Of course, you should have the related admin permissions assigned to your user account as well as the pairing process with client org(s) already completed.

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    Nico Feliciano
    Genesys - Employees
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