Genesys Cloud CX

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  • 1.  Mobile Apps

    NEW MEMBER
    Posted 10-06-2022 14:00
    I have several users in my Org that work out in the field.  We are trying to access the Genesys Communicate app and it's not allowing us to sign in or recognize our Organization.  Has anyone else had this issue?  How did you solve?
    #RemoteWorkEnablement

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    Regena Johnson
    Synapse Health, LLC
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  • 2.  RE: Mobile Apps

    GENESYS
    Posted 10-06-2022 14:42
    Just a hunch, but make sure users are selecting the correct region (e.g., Americas (US West) ) on the app Log In screen

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal PS Consultant
    Genesys
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