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Hi Guys,We have two different recording requirements as follows:1. We need to have ALL inbound and outbound call recordings deleted after 180 days (6 months).2. We need to have outbound calls with a specific wrapup code used deleted after 5 days.I have created two polcieis for the above requirements as follows:Requirement 1:Matching Criteria:Conversation Direction - Inbound / OutboundActions to Perform :Retain RecordingsDelete Recordings After - 180 daysRequirement 2:Matching Criteria:Conversation Direction: OutboundWrapup Code: dont recordActions to Perform:Retain RecordingsDelete Recording After - 5 days
The issue here is that once both policies are enabled the days to delete recordings for all calls (even the calls with the specified wrapup code) is set to 180 days.Does anyone in the community know if there is a way to prioritize the policies so that the interactions with the wrapup used would delete after 5 days ?:)Ricardo
Let me check and i get back to youTHanks
When you apply policies its not retroactive so it means it affect all the interactions from the momment you apply. Are new recording being deleted and not older ones since you enabled that policy?To apply deletion for older ones, if this is what you want, you should do via APIhttps://developer.genesys.cloud/analyticsdatamanagement/recording/recordings-bulk-actionCheck also this developer post with your question ->Delete recording from the script
Bulk Delete Recordings with specific Wrapup
Let me know
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