Hi Richard,
As Robert and Ernest stated, multiple Scheduling Groups or Schedules can be used in one Architect flow. For your particular case, you can use a Decision block to check if the current month is in the summer months (northern hemisphere); the expression is:
Month(GetCurrentDateTimeUtc()) >=6 and Month(GetCurrentDateTimeUtc()) <=9
and in Yes branch you can use the Summer_Schedule, and in No branch Other_Schedule
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Tatjana Knezevic
www.startelecom.cloudhttps://www.linkedin.com/company/star-telecom-www-startelecom-ca-/------------------------------
Original Message:
Sent: 07-02-2024 10:47
From: Richard Craig
Subject: Multiple Schedules in one flow
Is it possible to include 2 schedules in one flow in Architect ?. A customer has different operating times for summer and winter months and both need to be incorporated into an Architect flow. Is it possible to automatically switch between the two by a specific date and time ?. What is the easiest way to deploy this ?.
#ArchitectureandDesign
#Routing(ACD/IVR)
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Richard Craig
British Telecommunications PLC
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