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New guy question : Is there a way to detect the agent client, either Purecloud or Desktop?

  • 1.  New guy question : Is there a way to detect the agent client, either Purecloud or Desktop?

    Posted 07-07-2022 09:01
    We want to be able to discern what client an agent used when processing an interaction - either Purecloud or desktop.
    #Reporting/Analytics

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    Donald McClendon
    State of Florida - Department of Economic Opportunity
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  • 2.  RE: New guy question : Is there a way to detect the agent client, either Purecloud or Desktop?

    Posted 13 days ago
    Nothing that I am aware of.

    Here an idea like this:  https://genesyscloud.ideas.aha.io/ideas/OP-I-1097

    We really need more logging of users in the Audit log.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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