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We are currently recruiting for a new beta - Intent Miner Portuguese Support.
Intent Miner is used to mine agent transcripts on Genesys Cloud and automatically suggest intents and utterances. You can then import these into Genesys Bot Flows or Digital Bot Flows to manage those customer requests using a bot. Intents are ordered so you can focus on your most request asks first. We are currently looking for organizations that meet the following criteria to participate in this Beta:* Agent to customer transcripts on Genesys Cloud in Portuguese (pt-pt & pt-br)* Bot Flow or Digital Bot Flow support on org - you don't need any bots set up
If you're interested, please check out our registration form here: Microsoft Forms
If you have any questions feel free to reply here or contact me directly on email@example.com.
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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.