Dear Mostafa,
Maybe You know and can explain to me how to get the number of "login" agents for all the organization and in the specific "division"
Maybe, it's also possible to get the number of agents in the other states (Available, Break, ....), and also on "inbound" (ACD") call / "outbound" call?
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Best regards,
Yvgeni Liberman
ITNAV-Pro Ltd.
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Original Message:
Sent: 06-20-2022 10:24
From: Mostafa Oudderhem
Subject: Number of connected agents in all organization
Hi Jeff,
Thanks for your feedback, I know that it is possible through Performance view, but how I can get the information in realtime through Data Action in order to use it in my call flows (within Architect).
I need the JSON code to build this Data Action if possible ?
Thank you.
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Mostafa Oudderhem
SABIO FRANCE SAS
Original Message:
Sent: 06-20-2022 10:19
From: jeff russell
Subject: Number of connected agents in all organization
I hate to state the obvious but one could iterate through the divisions/queues and then get the agents?
j.
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jeff russell
Alberta Health Services
Original Message:
Sent: 06-20-2022 09:44
From: Mostafa Oudderhem
Subject: Number of connected agents in all organization
Hello,
is it possible to get a number of connected agent (on queue) in the whole organization through Data Action ?
I can found only the Data Action that gives a number of connected agent in given queue, but I need the same but for all organization
Thank you.
#Integrations
#Reporting/Analytics