Genesys Cloud CX

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  • 1.  Outbound api rate limit with rulesets

    Posted 09-28-2022 10:05

    Hi all,

    When using the Desktop client(haven't tried web browser), when I attempt to add or rearrange call rule sets on the campaign I'm seeing error an error message in the client stating too many requests:

    From my tests, changing one of six rule set's position in the list sends out 60 requests(appears to be 10 requests per rule). This seems like an excessive, non-scalable amount considering the rate limits of what I understand is 300 per minute.

    I'm trying to work with through our partner support to have Genesys look into this, but wanted to reach out to the community to see if this something anyone else has experience or has worked with support previously for the same issue. 



    Eric Berkshire
    Broker Solutions, Inc. DBA New American Funding

  • 2.  RE: Outbound api rate limit with rulesets

    Posted 10-06-2022 20:08
    Yes, you are hitting some rate limits, and yes, that seems a bit restrictive.  I would open a ticket as you probably have to get support to look at this.  @Chad McCormick, would you have any insight into this?​

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect