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Does anybody knows if Pure Connect has the features how our Contact Center achieve our goals?
We have multiple campaigns with average of 20 agents and estimate 10k to 20k records to dial. Some with 1 attempt and others with 2 attempts. Most of them are time sensitive because we have a second campaign (1st- 'Thank You' campaign and 2nd - Fundraising campaign) and to follow up with email after how many days if customers didn't engage.
1. we have campaigns where we load new records everyday.
- we want to make sure those that have the oldest load date and time should be dialed before those with newer load dates and times for each campaign. This applies to ALL campaigns.2. How to make sure not to dial a contact from the second campaign (follow-up) if they have not been dialed on the corresponding campaign.
Thank you so much for your response. Yes we use the Sort Criteria. Should I sort it by I3_Last Called(asc), I3_RowID(asc), Attempts (asc) or phonenumber?
I'll talk to our DBA to check the custom handler.
Great! Thank you so much Andreas! I'll move forward with your suggestions.
I appreciate it!
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