Hello, we are currently using Genesys Cloud with PureCloud 3 User, and we would like to inquire about the possibility of stopping or pausing our call recordings. Is there a way to achieve this?
We have a specific group of employees who will be handling both outbound and inbound calls, and we would like to have the option to pause or stop the call recordings for them.
During our testing, we noticed that there is a "Stop Recording" feature available. However, even after stopping the recording, we found that the recordings can still be heard when reviewing the interactions.
#Telephony------------------------------
Rob Falkowski
Life Line Screening of America, Ltd.
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