Genesys Cloud CX

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  • 1.  Performance > Workspace (BLANK SCREEN)

    Posted 08-12-2022 03:27
    Morning All

    I have one user that is having a very strange issue

    When selecting Performance > Workspace that get a completely blank screen.

    I played about with some permissions (the ones instructed to use) and the user could see this screen but then all of a sudden with no changes made they now can't.

    Has anyone experienced this issue before?

    (We are using the Genesys Cloud Browser on Google Chrome)

    Many Thanks

    Steve
    #Omni-ChannelDesktop/UserInterface

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    steve thompson
    FIL Fund Services (Bermuda) Limited
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  • 2.  RE: Performance > Workspace (BLANK SCREEN)

    Posted 08-15-2022 04:06
    Can someone with the supervisor role see it?

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    andrew lewis
    Health Management Ltd
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  • 3.  RE: Performance > Workspace (BLANK SCREEN)

    Posted 08-15-2022 05:15
    Hi Andrew

    Thanks for responding.
    I have actually found out that the issue seems to be browser based and a hard re-boot sorts it out :-)

    Thanks

    Steve

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    steve thompson
    FIL Fund Services (Bermuda) Limited
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