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  • 1.  Pointel - Survey 360 in Genesys Cloud - HELP please

    Posted 04-02-2024 12:07

    Hi All, 

    I am not sure who use Pointel here but I would like to know how to get the Contact Name, Supervisor, and Category reports. 
    Thank you


    #ArchitectureandDesign

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    Rechelle McConnell
    CHRISTIAN BROADCASTING NETWORK
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  • 2.  RE: Pointel - Survey 360 in Genesys Cloud - HELP please

    GENESYS
    Posted 08-01-2024 16:44

    Hey Rechelle,

    I do see that they have some prebuilt templates for quick customization and implementation. You might want to reach out to Pointel to see if they have any best practices for you to get those fields to fill out properly.



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    Jason Kleitz
    Genesys - Employees
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    Original Message


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