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Does anyone know if there is a preferred headset when using Genesys Cloud? Are there any requirements/options/considerations that should be considered when purchasing headsets? Are there any plug & play headsets that do not have to be configured? Are there any videos that show how to configure a headset for Genesys Cloud? Thanks in advance for your help.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.