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  • 1.  prompt play mechanism

    Posted 02-01-2023 03:09
    Dear engineers.

    would you please help to clarify below question if somebody had similar scenario.


    - The organization has 2 TTS engines, the Genesys TTS, and the other one is integrated Nuance TTS.
    - The organization default TTS engine is Genesys TTS.
    - There is a flow, under flow Settings -> Supported Languages, there is a language added and its TTS engine is Nuance. i.e. zh-hk
    - In flow user prompts, upload a pre-recorded voice file under a language zh-hk, content in voice file is '123', and prompt named as 123
    - in flow, add a 'play audio' action, and set an expression -->  ToAudio(prompt.123), ToAudioTTS("ABC")
    - Nuance TTS engine is down from its end.

    in this scenario
    which message will be heard?
    A 123ABC
    B only 123
    C blank audio

    Many Thanks!


    John Hou
    FIL Fund Services (Bermuda) Limited

  • 2.  RE: prompt play mechanism
    Best Answer

    Posted 02-01-2023 09:11
    You will hear the pre-recorded file of 123 then silence instead of the ABC.

    Melissa Bailey
    Genesys - Employees

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