Genesys Cloud CX

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  • 1.  Provide the ability to bulk minimise adherence view in schedules.

    NEW MEMBER
    Posted 07-04-2022 19:43
    In Genesys cloud We do have the ability to bulk maximise to view adherence in schedules, however cannot bulk minimise. It is very time consuming to minimise all agents one by one.
    #Roadmap/NewFeatures

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    Sathyaraj M
    Nationwide News Pty Ltd
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  • 2.  RE: Provide the ability to bulk minimise adherence view in schedules.

    Posted 11 days ago
    Are you talking about this?  If you click the + below Agent it expands and - will collapse.  Let me know if I am off here.


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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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