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Pureconnect - archiving recordings

  • 1.  Pureconnect - archiving recordings

    Posted 10-30-2023 12:30

    Hello ,

    we moved from pureconnect to genesys cloud few months ago. we are having difficulties archiving the recordings from pureconnect to azure storage location. 

    we created a recording policy in pureconnect and we see that archiving is happening but not as expected. we can see only 15-20% recordings are being archived. other recroings are not archiving, i checked the recoring logs but couldnt find anything. 

    anybody has any suggestion ? 


    Sardar Mohammed 


    Sardar Mohammed
    Elevate Credit Service LLC

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