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Question on new feature - Manually add words to the dictionary backend

Anton Vroon09-27-2023 16:32

For this week's release there is a feature for Speech Analytics Been trying to track down where ...

Vaun McCarthy09-27-2023 16:55

@Anik Dey ------------------------------ Vaun McCarthy ------------------------------ ------------------------------------------- ...

Tim Lindy09-27-2023 17:00

Hello, I was able to find more info here - How do I increase the accuracy of voice transcription? ...

Anton Vroon09-27-2023 17:12

Thanks Tim, In a way I hope that is what it is, but that doesn't really say to me Manually Add words ...

Anton Vroon09-27-2023 17:29

Think I've found it. Release note could have been a lot clearer. But basically now, any word you add ...

Vaun McCarthy09-27-2023 17:40

Yes I started to think that too although for some reason I thought that's what it did before anyway. ...

Anik Dey09-28-2023 09:01

Hello Anton, The API docs will be updated soon and you will be able to use the Speech and Text Analytics ...

Paul McGurn09-29-2023 12:47

@Anik Dey , so for clarification, This feature release on September 27, 2023 is: "API-only way ...

Anik Dey09-29-2023 13:31

Hi Paul, The Admin UI for Dictionary Management will be added in the coming months. We didn't want ...

Paul McGurn09-29-2023 13:39

Excellent, thank you for the screenshot and confirmation on this. I like the fact that we can supply ...

Paul McGurn09-29-2023 13:46

One other question- Will adding dictionary words/phrases in this API also reflect in the ...

Anik Dey09-29-2023 13:54

Hi Paul, The API documentation will be up in the next few days, apologize for the delay. The ...

Paul McGurn09-29-2023 14:10

We're using the Genesys default voice bot STT, which I learned is likely using Google for it. ...

Leor Grebler10-01-2023 07:54

Hi all! The documentation should be published imminently. Here's another screenshot showing ...

Anton Vroon10-01-2023 17:13

Thanks for the screenshots @Leor Grebler . When the APIs and the Documentation for it is available, ...

Robert Wakefield-Carl10-02-2023 01:09

I am sorry to be so hard on your, but this is really just a real mess. You announced this feature ...

Leor Grebler10-02-2023 02:23

Hi Robert, First, thanks so much for the candid feedback. There's a lot we can take back to improve. ...