What dialing mode are you using for the campaign? Please note that the Recalls are only available in automatic dialing modes.
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Rian Logan
Sr. Strategic Sales Consultant
Genesys
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Original Message:
Sent: 11-14-2023 12:20
From: Naren Guntupalli
Subject: Recall Attempts
I have not seen any response to my question. Anyone please share some insights
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Naren Guntupalli
MG LLC d/b/a TRANZACT
Original Message:
Sent: 11-10-2023 12:56
From: Naren Guntupalli
Subject: Recall Attempts
I have configured the Recall Attempt for different recall type. However, the contacts are never called back again.
I'm using an "Always Running" Campaign and using the wrap-up codes that match the recall type, but nothing happens after that.
I'm also using the skills-based routing in this campaign
#Outbound
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Naren Guntupalli
MG LLC d/b/a TRANZACT
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