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  • 1.  Recall Attempts

    Posted 11-10-2023 12:56
      |   view attached

    I have configured the Recall Attempt for different recall type. However, the contacts are never called back again.
    I'm using an "Always Running" Campaign and using the wrap-up codes that match the recall type, but nothing happens after that.

    I'm also using the skills-based routing in this campaign


    #Outbound

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    Naren Guntupalli
    MG LLC d/b/a TRANZACT
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  • 2.  RE: Recall Attempts

    Posted 11-14-2023 12:21

    I have not seen any response to my question. Anyone please share some insights



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    Naren Guntupalli
    MG LLC d/b/a TRANZACT
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  • 3.  RE: Recall Attempts

    GENESYS
    Posted 02-23-2024 15:27

    What dialing mode are you using for the campaign?  Please note that the Recalls are only available in automatic dialing modes



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    Rian Logan
    Sr. Strategic Sales Consultant
    Genesys
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