Is there a way for the system to automatically remove inactive agents from an established work plan? When I make an agent Inactive, Genesys removes them from other pieces of the system, but they still appear in work plans that were created when they were still active. 

Hi, sorry for the little off topic, but the Genesys User Experience Research team has launched a survey aimed to schedulers (or supervisors with scheduling permissions) to gather their feedback about different aspects of the agents' schedule.

This survey will take approximately 5-10 minutes and those eligible will automatically be entered into a sweepstakes for a chance to win one of two $75 e-gift cards.

The survey will be collecting data until May 20th, and sweepstakes selection will be held on May 21st.

>>> Link to the survey

Thanks a lot,

Olga Revilla
UX Research Lead at Genesys