Hey Jovan,
Unfortunately its not possible to get the low level detail once a flow has been deleted, but you should still be able to get the high level aggregate details via the UI or using the following API /api/v2/analytics/flows/aggregates/query
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Samuel Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 06-27-2024 09:10
From: jovan paixao
Subject: Request for Detailed Flow Performance Report Data
I require access to the detailed call statistics that were previously available in the "Flow Performance" report.
Despite the flow being deleted, it is crucial for our records to retrieve historical data related to its usage. I have noticed that the current APIs do not seem to provide a way to query detailed statistics by flow ID after deletion, which has hindered our ability to access this information.
Could you please assist in providing the detailed statistics for the mentioned flow? If there are alternative methods or specific queries that can be run to retrieve this data, your guidance would be greatly appreciated.
#Reporting/Analytics
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jovan paixao
ESMT Consulting Sa de CV
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