Genesys Cloud CX

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  • 1.  Restrict Email Attachments

    Posted 10-07-2022 13:53
    Trying to find out if possible to restrict agents from attaching attachments or images when they reply to an email.  The customer wants to restrict replies to text only.  I have looked in roles and permissions and could not see anything.  As well if there is the ability to limit the type of attachments, i.e. only PDFs and not PowerPoint files.
    #DigitalChannels

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    Martin Bunting
    i3Vision Technologies Inc.
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  • 2.  RE: Restrict Email Attachments

    Posted 10-10-2022 05:36
    Good day Martin, You can have a look at this Idea I found: https://genesyscloud.ideas.aha.io/ideas/DIG-I-287

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    Dewald Smit
    Altron Systems Integration a Division of Altron TMT (Pty) Ltd
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