Genesys Cloud CX

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  • 1.  Rollback Announcement: Outbound Digital Rules

    GENESYS
    Posted 25 days ago

    Issues were found during the GA release of Outbound Digital Rules, causing a rollback and disablement of this new feature. We're currently working on the issue, and we will re-release this feature once the issue is fixed and tested.  We will continue to update you as we go through this process.  Original release notes are below:

    Pre-contact and post-contact rule sets for outbound digital campaigns

    Outbound administrators can now create pre-contact and post-contact rule sets and apply them to digital campaigns, such as SMS campaigns. This feature enables administrators to define conditions for the campaign to evaluate before or after a digital interaction occurs. Administrators can also use the feature to define actions the campaign takes when it meets those conditions. For more information, see Rule management overview. This feature requires one of the following subscriptions: Genesys Cloud User 2 or Genesys Cloud User 3.


    #DigitalChannels
    #Outbound

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    Jody Nabuurs
    Genesys - Employees
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  • 2.  RE: Rollback Announcement: Outbound Digital Rules

    Posted 23 days ago
    Hi Jody,

    Is there any inditation/estimate in the work required to resolve this and re-release?

    Thanks Luke

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    Luke Mitchell
    Connect
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  • 3.  RE: Rollback Announcement: Outbound Digital Rules

    GENESYS
    Posted 23 days ago
    Update: We have identified the issue and have made the necessary fix. Over the next few days we will deploy and test the changes we have made. At this time, we expect to re-release the feature on August 3rd. Thanks for your patience!

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    jody nabuurs
    Genesys - Employees
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  • 4.  RE: Rollback Announcement: Outbound Digital Rules

    GENESYS
    Posted 12 days ago
    We will be re-releasing this feature on Wednesday, August 3rd.

    Thanks!
    Jody

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    Jody Nabuurs
    Genesys - Employees
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  • 5.  RE: Rollback Announcement: Outbound Digital Rules

    GENESYS
    Posted 10 days ago
    This feature has been re-released and is working as expected.

    Thanks!
    Jody

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    Jody Nabuurs
    Genesys - Employees
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