A place to ask questions, connect with others, and stay in the know
Issues were found during the GA release of Outcome Value Tracking for GPE, causing a rollback and disablement of this new feature. We're currently working on the issue, and we will re-release this feature once the issue is fixed and tested. We will continue to update you as we go through this process. Original release notes are below:Predictive Engagement outcome value configuration and reportingPredictive Engagement administrators can now associate a value with an outcome achievement. Contact center supervisors and managers can view the value count and the outcome achievement in Predictive Engagement reporting. This feature also includes updates to the Predictive Engagement outcome configuration UI to improve the user experience and an amended layout to provide a more streamlined outcome configuration process. For more information, see Manage outcomes, Journey Action Maps Summary view, Journey Segments Summary view, and Journey Outcomes Summary view. This feature requires one of the following subscriptions: Genesys Cloud User 2, Genesys Cloud User 3, Genesys Cloud User 1 Digital Upgrade II, or Genesys Cloud User 1 Digital Upgrade I.#PredictiveEngagement #GPE #Outcomes
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.