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Rollback of Limited Availability (LA) of Graceful Handling of Recording Use Cases for Aged Interactions

  • 1.  Rollback of Limited Availability (LA) of Graceful Handling of Recording Use Cases for Aged Interactions

    GENESYS
    Posted 11-16-2022 16:14
    Hi all,

    As announced in this week's Release Notes, today was the scheduled Limited Availability to the Idea Graceful Handling of Recording Use Cases for Aged Interactions (>558 days).  Unfortunately we have experienced an issue since enabling the capability at the selected AWS regions this morning, and have since disabled this capability in all regions to ensure platform stability.

    We have a preliminary analysis to the root cause of the issue, and are working towards a fix.  We will share more information on our re-release plans in this posting as soon as we have them available.  Please stay tuned, and thank you for your patience.
    #InteractionRecording

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    Daniel Ho
    Product Line Manager – Recording and Quality Management, Genesys Cloud
    Workforce Engagement Management (WEM)
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  • 2.  RE: Rollback of Limited Availability (LA) of Graceful Handling of Recording Use Cases for Aged Interactions

    GENESYS
    Posted 11-21-2022 16:31
    Hi all,

    The issue has been resolved, and we have successfully re-enabled this capability in the designated AWS regions as previously planned.

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    Daniel Ho
    Product Line Manager – Recording and Quality Management, Genesys Cloud
    Workforce Engagement Management (WEM)
    ------------------------------