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Hi Robert,We need the agents to stay busy dialing but sharing the same queue prevents the desired behavior. Example:Campaign A (Non Work) kicks off an is running for Queue Z
Use Campaign Rule to kick off Campaign B (Work) that also sends calls to Queue Z
Campaign B will get started but will not place calls until the last call is done with an agent from Campaign A.
Agents for Campaign B shows as being used up and no free agents available, even when agents are ready for a call.
Only work around that we have found at this time is to have a different Queue. (Non-Work vs Work) Do you know of another way?
Hi Robert,We need the agents to stay busy dialing but sharing the same queue prevents the desired behavior.Example:Campaign A (Non Work) kicks off an is running for Queue Z
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