Genesys Cloud CX

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  • 1.  Rule behavior different when using same queue for 2 campaigns

    Posted 4 days ago
    The issue is if you physically turn on 2 Campaigns that both use the same Queue, both Campaigns will run and make calls. But if you are running Campaign A and use a Campaign rule to turn on Campaign B - it will start but not make calls because the Available agents in Campaign B show 0 until the last call in Campaign A is completed. 
    #Outbound
    #PlatformAdministration

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    Bryan De La Cruz
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  • 2.  RE: Rule behavior different when using same queue for 2 campaigns

    Posted 3 days ago
    True Bryan.  What are you hoping to accomplish?  You might consider skills and expression group membership as a key.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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