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  • 1.  Screen Recording

    NEW MEMBER
    Posted 11 days ago

    Does anyone know if the screen recording feature being turned on inside genesys, slows down the system? 


    #PlatformAdministration

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    Amanda Marino
    CallForce, LLC DBA Reach
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  • 2.  RE: Screen Recording

    Top 25 Contributor
    Posted 11 days ago

    Hi Amanda,

    We are in the middle of rolling this out ourselves, so interested to see if my thinking here is correct.

    But I would imagine this is entirely dependent on your Internet bandwidth. If you have low bandwidth then yes I would expect there to be some performance issue. If your bandwidth has capacity of 150-250 kbps per screen per recorded interaction (https://help.mypurecloud.com/faqs/much-bandwidth-screen-recording-require/) then you should be fine.



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    Anton Vroon
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  • 3.  RE: Screen Recording

    NEW MEMBER
    Posted 11 days ago

    Is that for upload or download? 



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    Amanda Marino
    CallForce, LLC DBA Reach
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  • 4.  RE: Screen Recording

    Top 25 Contributor
    Posted 11 days ago

    I believe that is upload.

    Storage - And I suppose when downloading/streaming it to view, file size is 3 MB/15 mins to 18 MB/15 mins per screen depending on screen resolution.

    https://help.mypurecloud.com/faqs/file-size-can-expect-screen-recordings/#:~:text=Screen%20recording%20file%20size%20ranges,to%2018%20MB%2F15%20mins.



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    Anton Vroon
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