Thanks Paulo, nice to know I hadn't entirely lost my mind this time :)
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Vaun McCarthy
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Original Message:
Sent: 07-09-2022 02:27
From: Paulo Mesquita
Subject: Screen Recording
Hi Vaun,
The enhancements you described were mentioned in the last roadmap session:
Screen Recording for Browser Based Users
A new installable will be delivered to allow administrators to configure Screen Recording for users who are not using the Genesys Cloud Client
In subsequent features to come this installable will also support VDI for Screen Recording as well as the recently released WebRTC Helper capabilities
Original Message:
Sent: 07-01-2022 13:00
From: George Ganahl
Subject: Screen Recording
@Vaun McCarthy are you perhaps thinking of the Media Helper released on May 25 this year?
https://help.mypurecloud.com/releasenote/may-25-2022/
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George Ganahl GCP (Genesys Cloud), ICCE
Principal PS Consultant
Genesys
Original Message:
Sent: 06-30-2022 13:57
From: George Ganahl
Subject: Screen Recording
Researching…
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George Ganahl GCP (Genesys Cloud), ICCE
Principal PS Consultant
Genesys
Original Message:
Sent: 06-29-2022 15:42
From: Vaun McCarthy
Subject: Screen Recording
Hi George, I seem to vaguely remember some talk also about that separate background installer potentially including media helper functionality. Is that correct or did I completely mishear that (it wouldn't be the first time:) )
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Vaun McCarthy
Original Message:
Sent: 06-29-2022 15:17
From: George Ganahl
Subject: Screen Recording
Not yet. An option is under development:
https://genesyscloud.ideas.aha.io/ideas/WEM-I-410
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George Ganahl GCP (Genesys Cloud), ICCE
Principal PS Consultant
Genesys
Original Message:
Sent: 06-29-2022 12:00
From: Victoria Sopa
Subject: Screen Recording
Good morning,
Is it still the case that the desktop version of PureCloud is required to enable screen recording? Our company has offices in varying states, however most agents work remote. VPN connection is required for one of the apps we use, however we don't use the desktop version of PureCloud. Does Genesys plan to incorporate screen recording for web users? Is there a known workaround in the interim?
Thank you,
#Implementation
#Omni-ChannelDesktop/UserInterface
#PlatformAdministration
#QualityManagement
#RemoteWorkEnablement
#Reporting/Analytics
#SystemAdministration
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Victoria Sopa
Ultimus Fund Solutions, LLC
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