Genesys Cloud CX

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  • 1.  Screen Recordings Failing Sometimes

    Posted 07-05-2022 15:40
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    Hi All,

    Does anyone have any information or insight on why screen recordings could be failing intermittently for a specific agent?  We have one WFH agent that sometimes has screen recordings on calls and sometimes doesn't.  They are using the desktop app.  The logs show that a screen recording has failed but we are unable to decipher why that may be happening?  Could it be a bandwidth issue from work from home?  There are calls that have the screen recordings and it is happening on all queues.  

    Thanks in advance!


    Penny Petrie
    Camis Inc

  • 2.  RE: Screen Recordings Failing Sometimes

    Top 25 Contributor
    Posted 07-28-2022 23:57
    The local driver is not attaching to CloudFront address for some reason.  Did you open a ticket and supply this log?  Looks like intermittent address being set incorrectly.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect

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