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The Genesys suite of products is designed to make up part of a fully functioning contact center solution, which may include certain non-Genesys components and customer systems. Genesys products are intended to provide customers with reasonable flexibility in designing their own contact center Solutions. As such, it is possible for a customer to use the Genesys suite of products in a manner that complies with the security-related business standards such as General Data Protection Regulation, ISO 27001/27002 (formerly 17799), HIPAA, PCI DSS etc. However, the Genesys products are merely tools to be used by the customer and cannot ensure or enforce compliance with these standards. It is solely the customer's responsibility to ensure that any use of the Genesys suite of products complies with these business standards. Genesys recommends that the customer take steps to ensure compliance with these business standards as well as any other applicable local security requirements.
Our Pure Engage Cloud infrastructure is compliant with industry standards such as PCI DSS, SOC2 Type II, ISO 27001, and HIPAA.
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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.