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Sensitive Data Masking for Voice Transcripts in French and Italian (Early Preview)

  • 1.  Sensitive Data Masking for Voice Transcripts in French and Italian (Early Preview)

    GENESYS
    Posted 10-31-2023 10:14
    Edited by Anik Dey 11-02-2023 10:57

    Hi Community Members,

    In August, 2023, we launched the sensitive data masking feature for English voice transcripts. This feature, on a best effort basis, redacts voice recordings and masks sensitive data in transcripts, such as PII and PCI entities. Additional information can be found here - Sensitive data masking Archives - Genesys Cloud Resource Center

    Now we are extending language support to French and Italian voice transcripts.

    If you would like to try out the Beta, please sign up using this form:

    https://forms.office.com/r/MeQkaXuCAw


    #BetaAnnouncement

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    Anik Dey
    Genesys - Employees
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