hello,

We have configured the inqueue flow so that it leaves a voicemail and it is transferred to the corresponding queue.

Would it be possible to queue with a delay so that the recording of that voicemail becomes available?
When the agents loginin genesys, it enters without a problem, but when it comes into Salesforce, we do not have the record and if in Salesforce we give them access to the call data, they do not have the information when it has not yet been uploaded the recording.

thank you

#ArchitectureandDesign
#Integrations

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Micaela Garcia
Weber Solutions SL.
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You can set attributes on the call that are copied to the ACD Voicemail and when Salesforce client receives the callback, run a Salesforce flow to get those attributes and create the case or record that you want with those values.  

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 05-21-2024 11:29
From: Micaela Garcia
Subject: Set Delay in callbacks

hello,

We have configured the inqueue flow so that it leaves a voicemail and it is transferred to the corresponding queue.

Would it be possible to queue with a delay so that the recording of that voicemail becomes available?
When the agents loginin genesys, it enters without a problem, but when it comes into Salesforce, we do not have the record and if in Salesforce we give them access to the call data, they do not have the information when it has not yet been uploaded the recording.

thank you

#ArchitectureandDesign
#Integrations

------------------------------
Micaela Garcia
Weber Solutions SL.
------------------------------