Genesys Cloud CX

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  • 1.  SF_URLpop with multiple tabs

    Posted 3 days ago
    Hi,
    I don't know if someone can help me because they have implemented something similar. I need to be able to open a SF_URLpop with multiple tabs( account, case, leads...) is this possible?
    Regards
    #ArchitectureandDesign
    #Integrations
    #Unsure/Other

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    Yolanda Valles Hinojar
    Navarra Tecnología del Software SL
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  • 2.  RE: SF_URLpop with multiple tabs

    Posted 3 days ago
    Not possible out of the box.  You will need to call a Visual Force page that does this.  Better to look at the Avtex OneView product and build a simple Flow in SFDC that will open all that for you on screen pop.  Genesys AppFoundry - Avtex Insights (mypurecloud.com)

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: SF_URLpop with multiple tabs

    Posted 3 days ago
    Hi,
    thanks for the answer, we have already developed a flow in SF to execute it, but we wanted GCV to do it
    Regards

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    Yolanda Valles Hinojar
    Navarra Tecnología del Software SL
    ------------------------------