Hi Gina, the form screens out those who don't select the scheduler role. Can you try the "In Private" mode in your browser, or another computer?
Original Message:
Sent: 05-14-2024 08:30
From: Gina Palmer
Subject: Shift Bidding In CX Cloud
@Olga Revilla I tried to do the survey but, I choose something other that the "scheduler" option in the overall job function question up front, as I do far more than just that. Now, I cannot do the survey because it says I do not qualify...even though I received a direct email about it and not just seeing the link in the thread. How can I get access?
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Gina Palmer
Manager, Workforce Management
Papa, Inc.
Original Message:
Sent: 05-13-2024 12:42
From: Olga Revilla
Subject: Shift Bidding In CX Cloud
Hi, sorry for the little off topic, but the Genesys User Experience Research team has launched a survey aimed to schedulers (or supervisors with scheduling permissions) to gather their feedback about different aspects of the agents' schedule.
This survey will take approximately 5-10 minutes and those eligible will automatically be entered into a sweepstakes for a chance to win one of two $75 e-gift cards.
The survey will be collecting data until May 20th, and sweepstakes selection will be held on May 21st.
>>> Link to the survey
Thanks a lot,
Olga Revilla
UX Research Lead at Genesys
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Olga Revilla
Genesys - Employees
Original Message:
Sent: 04-16-2024 08:45
From: Chris Alwood
Subject: Shift Bidding In CX Cloud
Interesting.. looking forward to a demo of it. Thanks for the response
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Chris Alwood
NationsBenefits, LLC
Original Message:
Sent: 04-15-2024 17:57
From: Paul Wood
Subject: Shift Bidding In CX Cloud
Yes, you will 🙂
With Schedules being generated at the BU level, you will be able to configure several bid groups, within a single bid, to cater for different MU's and Employee contract types. Anyone who is not part of a bid group will be scheduled based on their default/fixed Work Plan
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Paul Wood
Product Manager for Genesys Cloud Workforce Management
Original Message:
Sent: 04-15-2024 12:20
From: Chris Alwood
Subject: Shift Bidding In CX Cloud
awesome, great to hear! Will there also be a way to generate different schedule/shift bid scenarios w/o using assigned Agent/Work Plans?
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Chris Alwood
NationsBenefits, LLC
Original Message:
Sent: 04-15-2024 11:39
From: Paul Wood
Subject: Shift Bidding In CX Cloud
Hi Chris,
We are currently working on our Shift bidding functionality, Work Plan Bidding, which is set for release in August.
As we near the release date we will share more details and demos/walk-throughs of the new features.
You can also follow our progress in the Ideas Lab:
The new Work Plan bidding feature will provide an end-to-end Administrator and User bidding process for users to rank their preferred Work Plans and have them allocated based on seniority or performance.
Paul
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Paul Wood
Product Manager for Genesys Cloud Workforce Management
Original Message:
Sent: 04-12-2024 13:41
From: Chris Alwood
Subject: Shift Bidding In CX Cloud
Any recommendations on how best to administer Shift Bids within Genesys Cloud CX WFM?
#WorkforceManagement
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Chris Alwood
Director, WFM
NationsBenefits, LLC
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