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"the time allotment cannot be changed" - can you explain more about this part? Specifically what is 'time allotment' mean? Length or paid time of the activity or of the shift or something else?
"I do change the length to 120 minus however it still shows the extended time" - how are you changing the length and can you explain the 'still shows the extended time'? Is that activity or shift length or paid time or something else?On a schedule I can shorten/lengthen the last activity by double-clicking and modifying length or grab the edge at the end and drag in/out. I can add an activity at the end of a shift and similarly change the length by the same two methods. Only caveat is that default On Queue time can have its length modified only by resizing the activity as you cannot double-click edit.
I tried to reproduce the issue but could not.
- Have an existing agent scheduled for a 10h On Queue block from 9:30am to 7:30pm.
- I had created an On Queue related Overtime activity code with a default length of 8h.
- I selected Overtime and dragged it to the end at 7:30pm.
Result: agent is now scheduled from 9:30am to 3:30am for a total of 18h which is correct
Perhaps the issue 'drag it down to the shift hoping to insert it at the end'? If you drop it at the beginning or the middle it will plop it down at the beginning or the middle to the nearest configured 'drag snap minutes' and will split/replace overlapping activities. If you want an activity at the end, then you need to drag and drop it at the end.
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