Genesys Cloud CX

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  • 1.  Site by default

    Posted 10 days ago
    Hi, I made a mistake during the first manipulation to set the default site organization.
    At first, PureCloud Voice - AWS was the default site. I create a new site that I set as the default site by mistake.
    Now I can't rollback because the PureCloud Voice - AWS is managed by the provider and can't be modified.
    How can I do ?
    #Telephony

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    Guimberteau Ghislain
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  • 2.  RE: Site by default

    GENESYS
    Posted 5 days ago
    Hello Guimberteau,

    It is true that you won't be able to roll it back, but from an implementation perspective you do need to create a new site anyways to be your default site. So I think its not really a mistake. If it is a wrong configuration, any new sites created should be editable so long as you have Telephony Admin permissions.

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    Nico Feliciano
    Genesys - Employees
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