Hello,

I am looking at Best practices - What is the best way to generate business value from speech and text analytics? - Genesys Cloud Resource Center and it states there should be a Topics tab in the Agents View. I don't see this view in my Genesys cloud environment. Does anyone else see this in their environment?

I would expect it to show up some along here, but am not sure.


#QualityManagement

------------------------------
Peter Stoltenberg
Avtex Solutions, LLC
------------------------------

Hello! 
We also do not have access to this. But think it would be very helpful to our organization. Does anyone know how to get access to this or where to find it?

------------------------------
Addison Hild
Athene
------------------------------

Original Message:
Sent: 07-14-2022 19:24
From: Peter Stoltenberg
Subject: Speech and Text Analytics Reporting - Topic Trends Agent View

Hello,

I am looking at Best practices - What is the best way to generate business value from speech and text analytics? - Genesys Cloud Resource Center and it states there should be a Topics tab in the Agents View. I don't see this view in my Genesys cloud environment. Does anyone else see this in their environment?

I would expect it to show up some along here, but am not sure.


#QualityManagement

------------------------------
Peter Stoltenberg
Avtex Solutions, LLC
------------------------------

Good Morning @Addison Hild and @Peter Stoltenberg,

I have reached out to you by email regarding access to this feature.

Thank-you,
​​

------------------------------
William Sellier-Gómez
Senior Product Manager - Speech and Text Analytics, Genesys Cloud
Workforce Engagement Management (WEM)
------------------------------

Original Message:
Sent: 08-12-2022 13:03
From: Addison Hild
Subject: Speech and Text Analytics Reporting - Topic Trends Agent View

Hello!
We also do not have access to this. But think it would be very helpful to our organization. Does anyone know how to get access to this or where to find it?

------------------------------
Addison Hild
Athene

Original Message:
Sent: 07-14-2022 19:24
From: Peter Stoltenberg
Subject: Speech and Text Analytics Reporting - Topic Trends Agent View

Hello,

I am looking at Best practices - What is the best way to generate business value from speech and text analytics? - Genesys Cloud Resource Center and it states there should be a Topics tab in the Agents View. I don't see this view in my Genesys cloud environment. Does anyone else see this in their environment?

I would expect it to show up some along here, but am not sure.


#QualityManagement

------------------------------
Peter Stoltenberg
Avtex Solutions, LLC
------------------------------

Hi William,

Can you share this information with me as well?

------------------------------
Conor Twomey
American Family Insurance
------------------------------

Original Message:
Sent: 08-15-2022 10:33
From: William-Henri Sellier-Gomez
Subject: Speech and Text Analytics Reporting - Topic Trends Agent View

Good Morning @Addison Hild and @Peter Stoltenberg,

I have reached out to you by email regarding access to this feature.

Thank-you,
​​

------------------------------
William Sellier-Gómez
Senior Product Manager - Speech and Text Analytics, Genesys Cloud
Workforce Engagement Management (WEM)

Original Message:
Sent: 08-12-2022 13:03
From: Addison Hild
Subject: Speech and Text Analytics Reporting - Topic Trends Agent View

Hello!
We also do not have access to this. But think it would be very helpful to our organization. Does anyone know how to get access to this or where to find it?

------------------------------
Addison Hild
Athene

Original Message:
Sent: 07-14-2022 19:24
From: Peter Stoltenberg
Subject: Speech and Text Analytics Reporting - Topic Trends Agent View

Hello,

I am looking at Best practices - What is the best way to generate business value from speech and text analytics? - Genesys Cloud Resource Center and it states there should be a Topics tab in the Agents View. I don't see this view in my Genesys cloud environment. Does anyone else see this in their environment?

I would expect it to show up some along here, but am not sure.


#QualityManagement

------------------------------
Peter Stoltenberg
Avtex Solutions, LLC
------------------------------

same here william,

could you please share this information with us as well ? 
thanks in advance

------------------------------
Vincent Heijmans
BMW Group Munich
------------------------------

Original Message:
Sent: 08-15-2022 10:33
From: William-Henri Sellier-Gomez
Subject: Speech and Text Analytics Reporting - Topic Trends Agent View

Good Morning @Addison Hild and @Peter Stoltenberg,

I have reached out to you by email regarding access to this feature.

Thank-you,
​​

------------------------------
William Sellier-Gómez
Senior Product Manager - Speech and Text Analytics, Genesys Cloud
Workforce Engagement Management (WEM)

Original Message:
Sent: 08-12-2022 13:03
From: Addison Hild
Subject: Speech and Text Analytics Reporting - Topic Trends Agent View

Hello!
We also do not have access to this. But think it would be very helpful to our organization. Does anyone know how to get access to this or where to find it?

------------------------------
Addison Hild
Athene

Original Message:
Sent: 07-14-2022 19:24
From: Peter Stoltenberg
Subject: Speech and Text Analytics Reporting - Topic Trends Agent View

Hello,

I am looking at Best practices - What is the best way to generate business value from speech and text analytics? - Genesys Cloud Resource Center and it states there should be a Topics tab in the Agents View. I don't see this view in my Genesys cloud environment. Does anyone else see this in their environment?

I would expect it to show up some along here, but am not sure.


#QualityManagement

------------------------------
Peter Stoltenberg
Avtex Solutions, LLC
------------------------------

Hi everyone

The Topics tabs that are mentioned in the original post are actually currently in Beta

The good news is that these are due to be released next month, so you'll start getting access to them as soon as they go GA.

Please let me know if you'd like a brief chat about these prior to their release

Thanks

------------------------------
Andrew Boland
Genesys - Employees
------------------------------

Original Message:
Sent: 01-14-2023 06:42
From: Vincent Heijmans
Subject: Speech and Text Analytics Reporting - Topic Trends Agent View

same here william,

could you please share this information with us as well ?
thanks in advance

------------------------------
Vincent Heijmans
BMW Group Munich

Original Message:
Sent: 08-15-2022 10:33
From: William-Henri Sellier-Gomez
Subject: Speech and Text Analytics Reporting - Topic Trends Agent View

Good Morning @Addison Hild and @Peter Stoltenberg,

I have reached out to you by email regarding access to this feature.

Thank-you,
​​

------------------------------
William Sellier-Gómez
Senior Product Manager - Speech and Text Analytics, Genesys Cloud
Workforce Engagement Management (WEM)

Original Message:
Sent: 08-12-2022 13:03
From: Addison Hild
Subject: Speech and Text Analytics Reporting - Topic Trends Agent View

Hello!
We also do not have access to this. But think it would be very helpful to our organization. Does anyone know how to get access to this or where to find it?

------------------------------
Addison Hild
Athene

Original Message:
Sent: 07-14-2022 19:24
From: Peter Stoltenberg
Subject: Speech and Text Analytics Reporting - Topic Trends Agent View

Hello,

I am looking at Best practices - What is the best way to generate business value from speech and text analytics? - Genesys Cloud Resource Center and it states there should be a Topics tab in the Agents View. I don't see this view in my Genesys cloud environment. Does anyone else see this in their environment?

I would expect it to show up some along here, but am not sure.


#QualityManagement

------------------------------
Peter Stoltenberg
Avtex Solutions, LLC
------------------------------