Genesys Cloud CX

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  • 1.  Stay in queue until answered

    Posted 3 days ago
    Good day Genesys/All,

    I am currently migrating our Inbound Call Flows from Attendant to Architect.

    I can't seem to find the option wherein the interaction will stay in queue until it is answered by an agent.

    This option is available in the Group Transfer Operator from Attendant before.

    If there are other operators available in Architect to mimic this scenario, please let me know.
    Thank you!!!
    #ArchitectureandDesign

    ------------------------------
    Anjelo Brian De Jesus
    Emerson Climate Technologies, Inc.
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  • 2.  RE: Stay in queue until answered

    GENESYS
    Posted 3 days ago
    You're using the transfer to acd action right?

    ------------------------------
    Melissa Bailey
    Genesys - Employees
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  • 3.  RE: Stay in queue until answered

    Posted 3 days ago

    I am, Melissa! Thank you for the help.

     

    Best Regards,

    Brian

     

    Anjelo Brian De Jesus | Analyst II, Business Systems | Information Technology

    Emerson Commercial and Residential Solutions | 10/F SM Cyber West, EDSA cor West Avenue, Barangay Bungad, Diliman | Quezon City | Metro Manila | 1105 | Philippines

    T +632 868 97441 | M +63 917 838 3235

    AnjeloBrian.DeJesus@Emerson.com

     

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