Genesys Cloud CX

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  • 1.  Survey : is it possible to modify the layout ?

    Posted 17 days ago

    Hello all,

    Do you know if it is possible modify the layout of the survey email sent automatically (which is configured in Architect) ?

    I don't find how to di that .

    Thanks for your help

    Catherine

    #Survey #Architect #layout 


    #Integrations
    #PlatformAdministration
    #Unsure/Other

    ------------------------------
    Catherine DUPIRE
    NXO FRANCE SASU
    ------------------------------


  • 2.  RE: Survey : is it possible to modify the layout ?

    Posted 15 days ago

    Are you talking about using the API to dynamically change the content of the survey?  If so, yes you could do that by creating or updating the survey.  If you are talking about using variables in the survey, that is not really possible.  What you can do is include a code block in the header that could have different text if you are able to change that text with the external code block.  It might be just as easy to create many different ones and assign them with different policies.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Survey : is it possible to modify the layout ?

    Posted 13 days ago

    Hi Robert, thank you for your answer.

    I wastalking aboout modifying the content of the survey. I did'n't knwo it was necessary ti use an API for that. I'll have a glance on it, do you know its name? 



    ------------------------------
    Catherine DUPIRE
    NXO FRANCE SASU
    ------------------------------



  • 4.  RE: Survey : is it possible to modify the layout ?

    Posted 13 days ago

    Not presently without export to YAML, editing , and then reimpoet and publishing.  The later is all you can do in the API.  Maybe CX as Code will be able to in the future.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



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