A place to ask questions, connect with others, and stay in the know
Hey Multicloud CX Community!As you might know, we're in the final stages of revamping the Genesys Knowledge Network (GKN) to be more accessible, dynamic, and easier to use. So, we want to share an update on the official beta release of the updated site and what you can expect to see. For checking out the site and submitting your feedback, you get you the chance to snag a prize from the prize wall!
Watch this video for the Top 5 things you shouldn't miss:
BETA OVERVIEWStarting, August 31, 2022, the GKN beta can be accessed at beta.know.genesys.com or by clicking the link in the banner at the top of the original GKN at know.genesys.com.Please explore the beta site and submit your feedback. Maybe you'd like to submit feedback on the new Support page or perhaps you feel passionate about Search? Submitting feedback puts you in the running for a prize from the infamous Community Prize Wall!You can submit your feedback and be entered to win a prize by clicking the "Submit Feedback" button on the Beta site:All community members who submit feedback (good, bad, or thought provoking) will be entered into the chance to win a prize.We've launched the new beta, but, don't worry! You will continue to have access to the original GKN that you know and love. Take advantage of its federated search and personalized content.For questions, please reach out to firstname.lastname@example.org or respond to this thread.Thanks,
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.