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Test Drive the New Knowledge Network Site (Win a Prize)

  • 1.  Test Drive the New Knowledge Network Site (Win a Prize)

    Posted 09-01-2022 10:02
    Edited by Matt Lawson 09-01-2022 10:14

    Hey Beta Community!

    As you might know, we're in the final stages of revamping the Genesys Knowledge Network (GKN) to be more accessible, dynamic, and easier to use. So, we want to share an update on the official beta release of the updated site and what you can expect to see. For checking out the site and submitting your feedback, you get you the chance to snag a prize from the prize wall!

    Watch this video for the Top 5 things you shouldn't miss:

    Starting, August 31, 2022, the GKN beta can be accessed at or by clicking the link in the banner at the top of the original GKN at

    Please explore the beta site and submit your feedback. Maybe you'd like to submit feedback on the new Support page or perhaps you feel passionate about Search? Submitting feedback puts you in the running for a prize from the infamous Community Prize Wall!

    You can submit your feedback and be entered to win a prize by clicking the "Submit Feedback" button on the Beta site:

    All community members who submit feedback (good, bad, or thought provoking) will be entered into the chance to win a prize.

    We've launched the new beta, but, don't worry! You will continue to have access to the original GKN that you know and love. Take advantage of its federated search and personalized content.

    For questions, please reach out to or respond to this thread.




    Matt Lawson
    Genesys - Employees
    Online Community Manager

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