Workforce Engagement Management

 View Only

Discussion Thread View
  • 1.  📢The #Genesys #WEM team has been busy! Xperience 2023

    Posted 06-02-2023 06:41
    Edited by System 01-26-2024 19:23
    📢The #Genesys #WEM team has been busy!
    We have been working hard preparing 6 sessions to talk about Genesys WEM and how to Unleash Employees' Superpowers, driving Efficiency and Effectiveness in the Contact Center and Beyond at #Xperience23

    Register now! ✨

    6 WEM Sessions!

    1. Creating an employee experience that elevates your customer experience with Merijn te Booij Tuesday, June 20, 15:10 - 15:50
    2. Best Practices in Resource Management with Annick Duffy Tuesday, June 20, 11:00 - 11:40
    3. Customer connections: Workforce engagement management with Merijn te Booij Tuesday, June 20, 12:00 - 12:40
    4. Workforce Engagement Management Live Demo with Katherine Gomez Tuesday, June 20, 12:00 - 12:40
    5. Best Practices in Quality Management and Speech and Text Analytics with Robert Beasley, MBA Beasley Wednesday, June 21, 11:30 - 12:10
    6. Unleashing employee superpowers - Workforce Engagement Management roadmap with Robert Beasley, MBA Beasley and Herrick Mai Wednesday, June 21, 13:10 - 13:50

    We want to see you there and hear your thoughts - Register and be part of our #Xperience23 sessions.

    Will be packed with strategy and industry insights you need to deliver CX in A Bold New Way.
    And don't forget you can book 121 sessions with our WEMsketeers!
    Have a question about:

    WFM? Have a chat with  

    Chuck Swain
    To book time with Chuck click here

    Speech & Text Analytics or Quality Management? The one in the know is

    Mark Fagus
    To book time with Mark click here

    Gamification? We have the guy for you

    Pascal LeClerc
    To book time with Pascal click here

    Book your slot today with one or all of our Three WEMsketeers 

    Looking forward to seeing you all there 😊

    #Workforce Engagement Management


  • 2.  RE: 📢The #Genesys #WEM team has been busy! Xperience 2023

    Posted 06-03-2023 07:08

    will you live broadcast online as well?

    Annica Luo
    Genesys - Employees

  • 3.  RE: 📢The #Genesys #WEM team has been busy! Xperience 2023

    Posted 06-12-2023 09:27

    Hi Annica,

    Apologies for the delay I was double checking ont he reply - but there won't be any live stream this year but some sessions will be available after the event.


  • 4.  RE: 📢The #Genesys #WEM team has been busy! Xperience 2023

    Posted 06-13-2023 11:36
    Edited by System 01-26-2024 19:23

    Just booked my session with Chuck Swain to pick his brain on the Time off manager functionality and some roadblocks we have seen trying to implement it. Cant wait!!

    Pablo Flores
    Workforce Manager
    Security Service Federal Credit Union

  • 5.  RE: 📢The #Genesys #WEM team has been busy! Xperience 2023

    Posted 06-13-2023 11:52

    Excellent - we'll see you there!


  • 6.  RE: 📢The #Genesys #WEM team has been busy! Xperience 2023

    Posted 06-13-2023 12:00

    Thanks Pablo! Looking forward to meeting with you.


    I'll give you some good ideas and some previews some options for you coming soon.




    Best Regards,

    Chuck Swain | Sr. Global WEM Business Specialist

    Phone 317-957-1471 |


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources