Genesys Cloud CX

 View Only
Discussion Thread View
  • 1.  This phone's site, needs an additional in-service Edge for redundancy

    Posted 09-28-2022 11:35
    Hi,

    We have a setup with 2 sites each has 2 standard premise edges. Lately with increased user start seeing this warning under phone management. "This phone's site,  needs an additional in-service Edge for redundancy. Verify the site's phone Edge assignments." for webRTC phone, some has only primary edge, some has only secondary, the phone status is operational. Anyone has encountered this before and what should be the remedy? I thought there is no limit on how many webRTC phones can 1 edge device supports but maybe I am wrong.

    #PlatformAdministration
    #Telephony

    ------------------------------
    James Zhao
    Alberta Health Services
    ------------------------------


  • 2.  RE: This phone's site, needs an additional in-service Edge for redundancy

    Posted 10-06-2022 20:05
    Not sure if there is a capacity limit on the Edge devices.  They are designed to spread the registration across all the pooled devices for the site.  The real limit is the number of sessions, which is about 350-380 on a large Edge device.   The registration is just a proxy to the cloud, so should not matter for resources.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: This phone's site, needs an additional in-service Edge for redundancy

    Posted 10-07-2022 10:35
    This is what my understanding as well, so was surprised to see this happens. On another organization we have this never happens.

    ------------------------------
    Lei Zhao
    Alberta Health Services
    ------------------------------



  • 4.  RE: This phone's site, needs an additional in-service Edge for redundancy

    Posted 10-07-2022 05:20

    Does the phones only register to one site?

    I have this issue on a customer who only has one site with edges, some phones register on the same edge as both primary and secondary causing a warning about redundancy.
    I didn't get a good answer from Support how to actually solve this, it seems the design intent is to have different sites set as primary and secondary.



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------



  • 5.  RE: This phone's site, needs an additional in-service Edge for redundancy

    Posted 10-07-2022 10:40
    So for the proper registered phone it has primary and backup with edge on each site. For the troubled some there is only one edge. How did you get phones register on the same edge as both primary and secondary fixed?

    ------------------------------
    Lei Zhao
    Alberta Health Services
    ------------------------------