Workforce Engagement Management

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  • 1.  Time off Requests Defalting To Tomorrow

    Top 25 Contributor
    Posted 02-03-2023 11:02
    Hello!

    It appears that there was recently an update to time off requests. We are seeing in our organization that all time of requests are automatically defaulting to tomorrow. Even though the current day is not over. This is causing a lot of confusion with our reps as all PTO is getting incorrectly entered for the following day. 



    #WorkforceEngagementManagement
    #WorkforceManagement
    #Scheduling
    #Other/NotSure

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    Addison Hild
    Athene
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  • 2.  RE: Time off Requests Defalting To Tomorrow

    GENESYS
    Posted 02-07-2023 04:26
    Edited by Tracy Vickers 02-07-2023 04:27
    Hi Addison,

    Could I ask if you could a raise a case through Genesys Product Support - I'm not sure when this change happened and I think the team will be best to help you.

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    Tracy
    Genesys
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    Original Message


  • 3.  RE: Time off Requests Defalting To Tomorrow

    Posted 02-21-2023 13:12

    Hi Addison,

    We have also seen a couple instances of this issue and have escalated to our WFM expert Jeff Chaney. Have you received any updates or responses? Thanks!

    Andrea



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    Andrea Rushfeldt
    ATB Financial
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    Original Message


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