That is a strange one. I would first look at the interaction through the conversation details API and determine what that upload is and what could be causing it. I have not see this before and that says a lot. Are you using screen recording and if so with the Desktop App or with GCBA?
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 06-27-2024 05:59
From: Nuttapong Limadisai
Subject: Timeline Interaction callback show uploading
The timeline in interaction callback shows uploading for so long that I have to disconnect interaction.
#Reporting/Analytics
#Unsure/Other
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Nuttapong Limadisai
Beryl 8 Plus Public Company Limited
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