@Vaun McCarthy
The call timeline where the issue was found shows that the customer's voice was recorded during the voicemail period, but the audio seems to be cut off. Then, the system displays "uploading" for a long time.
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Nuttapong Limadisai
Beryl 8 Plus Public Company Limited
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Original Message:
Sent: 07-08-2024 06:11
From: Vaun McCarthy
Subject: Timeline Interaction callback show uploading
I suspect the issue is for some reason the voicemail message got stuck being uploaded to the cloud during this interaction. You'd probably need care to look at logs if you want to dig deeper as to why.
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Vaun McCarthy
Original Message:
Sent: 07-08-2024 05:44
From: Nuttapong Limadisai
Subject: Timeline Interaction callback show uploading
Hi @Vaun McCarthy
Yes, it is a transfer queue as a voicemail.
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Nuttapong Limadisai
Beryl 8 Plus Public Company Limited
Original Message:
Sent: 07-06-2024 03:31
From: Vaun McCarthy
Subject: Timeline Interaction callback show uploading
Any chance it's a queue voicemail?
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Vaun McCarthy
Original Message:
Sent: 06-27-2024 05:59
From: Nuttapong Limadisai
Subject: Timeline Interaction callback show uploading
The timeline in interaction callback shows uploading for so long that I have to disconnect interaction.
#Reporting/Analytics
#Unsure/Other
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Nuttapong Limadisai
Beryl 8 Plus Public Company Limited
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