Hi Guys,
In Email Server Logs for Incoming Emails,
ToAddress and CcAddress = "Firstname Lastname<
firstname.lastname@domainname.com>" are in the same format
but FromAddress is as below.
FromAddress="firstname.lastname@domainname.com"
I want to configure the FromAddress format for To, and Cc addresses. How should I achieve it?
I am using Genesys PureEngage.
#DigitalChannels#Routing(ACD/IVR)------------------------------
Asim Shah
C Square Consulting
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