Genesys Engage on-premises

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  • 1.  ToAddress,CcAddress Format in Email Server

    Posted 08-01-2022 13:37
    Hi Guys,
                In Email Server Logs for Incoming Emails,
    ToAddress and CcAddress = "Firstname Lastname<firstname.lastname@domainname.com>" are in the same format
    but FromAddress is as below.
    FromAddress="firstname.lastname@domainname.com"

    I want to configure the FromAddress format for To, and Cc addresses. How should I achieve it?

    I am using Genesys PureEngage.
    #DigitalChannels
    #Routing(ACD/IVR)

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    Asim Shah
    C Square Consulting
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  • 2.  RE: ToAddress,CcAddress Format in Email Server

    Posted 08-02-2022 02:01
    Hi,
        Please reply?

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    Asim Shah
    C Square Consulting
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  • 3.  RE: ToAddress,CcAddress Format in Email Server

    GENESYS
    Posted 08-03-2022 11:37
    Hi Asim!

    We recommend that you open a support request with Genesys Customer Care to troubleshoot this issue.

    Thank you, 



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    Ginger Alford
    Program Manager, Product Strategy & Operations
    Genesys - Employee
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