Workforce Engagement Management

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Topic Miner for messaging interactions

  • 1.  Topic Miner for messaging interactions

    Posted 02-08-2023 06:14
    Hi everyone

    Today we've increased the capabilities of Topic Miner, allowing you to mine in messaging interactions too!

    Topic Miner is a great tool, helping you gain an understanding of the Topics your organisation is talking about. Adding messaging interactions too means that you have a full holistic view of what your employees and customers are discussing.

    When setting up a Topic Miner you can simply select 'Message' to ensure you're mining your messaging interactions. All other Topic Miner capabilities remain the same

    For more information you can check out this article: About the topic miner - Genesys Cloud Resource Center


    Andrew Boland
    Genesys - Employees

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