Hello,
thanks for the help.
However I did a test to check if the conversation results as "abandoned" and I saw that if the user
closes the conversation while is in the
queue, the interaction is not terminated, it remains "
live" until the 30 minute
follow up timeout expires (In the workspace, I see that it as "
Disconnected by system").
------------------------------
Serena Spaccesi
Indra Italia spa
------------------------------
Original Message:
Sent: 10-06-2022 12:10
From: Robert Wakefield-Carl
Subject: Trace Abandoned Interaction in Web Messenger
I would suggest using the Interactions View and then filter for Abandoned and the Queue you are looking at. You can also filter for a the flow:
------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 10-06-2022 11:59
From: Serena Spaccesi
Subject: Trace Abandoned Interaction in Web Messenger
Hello everyone,
I am using web messaging integrated with Dialogflow CX and was looking for a way to track conversations that go into handover but are abandoned by the user while in queue, waiting for an agent.
Can you help me?
Thanks in advance,
#Integrations
------------------------------
Serena Spaccesi
Indra Italia spa
------------------------------