Robert,
That would be a good alternative if I can't figure out a way to get the overall contact attempts.
------------------------------
Joseph Allen
Strive Health
------------------------------
Original Message:
Sent: 07-01-2024 15:53
From: Robert Wakefield-Carl
Subject: Track/retrieve call attempts for outbound dial contact.
I like using custom columns for each number and rules to increment the column for the time it duals the number and use rules to look at that number especially when dealing with Reg F rules
------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 07-01-2024 15:47
From: Joseph Allen
Subject: Track/retrieve call attempts for outbound dial contact.
Is there a way to surface the Attempt Control count for a contact? I've dug through the API and haven't found anything.
We'd like to be able to track how many times we've attempted to call a contact on a campaign list. While I can setup wrap-up rules to have a custom column be updated with a count (see attached), that will increment for each number under a contact. This can cause a lot of issues since that number will vary based on the amount for numbers under one contact.
Since Genesys has the attempt controls, I know they have to keep track of the attempts somewhere.
#ArchitectureandDesign
#Outbound
------------------------------
Joseph Allen
Strive Health
------------------------------